Frequently Asked Questions#
I tried to reset my password but I didn’t receive an email.#
Check your spam or trash folder for the password reset email. If it’s not there, let us know in the Community Forum.
A colleague is leaving and we need to access to their data when they’re gone.#
This is a great time to establish an edit Collaboration with the departing user so that you can manage their Sightings even when they leave your organization.
If your colleague has already left or has chosen not to accept your Collaboration request, you may consider setting up a new Codex account with an email address that goes to a shared inbox. If you and select colleagues want to collectively manage this data, then using a shared inbox means any one of you can reset the password if someone leaves and still maintain access to the account.
Wild Me staff will not mediate any issues that arise between users over account ownership.
I need help with Bulk Import.#
Additional help with Bulk Imports in Codex is available in our docs.
How do I unmerge two animals?#
From the Individual page, click on the Sighting preview icon until you find the Sighting that needs to be removed from that Individual.
Leave that Sighting open in another browser tab.
On the Individual page, hover your mouse over the trash can icon and you’ll see the hover text display “detach this sighting from this individual”.
Click the trash can icon to remove the Sighting from the Individual
Go back to your tab with the Sighting open to view the match results or re-run identification to find the correct match.